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BrightCloud "The Contact Center Experts"BrightCloud is an award winning next generation communicatons company with a personal trust model around our engagement to make you succeed. We work closely with partners to deliver contact center design, implementations and integrated solutions. Geographically we can provide technologies anywhere where customers require them. Live MonitoringTalk to us about a new way of running and supporting your contact centre. We will reduce your support incidents 10% year on year and increase the overall reliability and performance. This maybe the best call you make all year!
Read MoreSolutions MarketBrightClouds Apps Market accelerates Cisco solutions into the market place faster than ever before. If you wish to deploy UCCE/IPCC/UCCX/HCS then partner with us to deliver your propositions and achieve greater success and business pull through.
Follow UsShare information and keep in touch with up the mintues news Enterprise ServiceBrightCloud continue to service major brands in Europe and United States. We are the industrys best kept secret and rising star. Read MoreCTI ServicesNeed to link your CTI data into the desktop and activate screen pop. Talk to us about our CTI services. Agent ProductivityOur powerful MIS (Information Management) suite solution makes life easier for the cisco contact centre teams to manage and monitor the performance of their agents. This is what Cisco contact centres have been waiting for! Read MoreMobile ContactBrightCloud enables portable Ciso agent productivity and call centre dashboards accessible on the move for the Cisco CUIS anytime, anywhere. Use your favorite smartphone or tablet to get real time information instantly. Service NewsOur development team will work with you to solve you're cisco integration problems. Our experience of CTIOS, Finesse, CRM products will allow you to achieve smoother levels of seamlessness during customer contact
This month
Call Manager
Load Testing
Social Miner
Outbound Dialling
Call Centre Design
Web Chat
Satisfaction Surveys
Finesse
Cisco CCNA
Productivity Reporting
IPIVR / UCCE / UCCX Call Back
Audit / Health Check
CRM Connectors
IPCC / UCCE
Wallboard
Reporting
Click to Call
eGain
CVP
Cisco CUIS
IVR Load Testing
UCCX
WebView
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If your upgrading your Cisco contact centre or introducing a new Cisco contact centre service and need absolutely assurance on scaling, performance, reliability or trouble shooting contact us. We engage and support you to achieve success. | Site Links | ||||||
| Cisco Call / Contact Centre | Call Manager | Load Testing Software | IVR and CTI Ports Testing | Cisco UCCE | Cisco UCCX | Desktop Integration |
| Contact Centre Design | Cisco CUIS | Call Manager Load Testing | IVR Automation | Cisco UCCE WallBoard | Cisco UCCX WallBoard | CRM Connectors |
| Unified Communications | Reporting | Infrastructure Load Testing | Cisco CVP | Universal Call Centre Wallboard | Finesse | |
| Hosted Contact Centre | WebView | IVR Load Testing | Speech Implementation | CVP Call Back | IPIVR Call Back | Social Miner |
| Productivity Improvement Reporting | Performance and Stress Testing | Biometrics Implementation | Cisco CCNA | Click to Call | Web Chat | |
| Management Information | Cisco / Genesys Load Monitoring | Cisco IPCC | UCCX Dashboard | SAP Connector | ||
| Pre-emptive Support | Cisco Gateway / Router Load Testing | UCCE Dashboard | Cisco UCCX Health check | Calabrio | ||
| Call Centre Support | Cisco Gateway Load Testing | Cisco UCCE Health Check | eGain | |||
| Cisco UCCH / HCS | Speech / Biometric Testing | Cisco Audit | ||||
| Customer Experience Monitoring |