BrightCloud announced today that they’ve been awarded Cisco EMEAR Customer Journey Services Partner of the Year for the third consecutive year.

Erwin Paul Bouma, Cisco Head of Sales Customer Journey Solutions EMEAR said:

“I’m genuinely delighted to be able to present this award to BrightCloud Group for a third time in succession. BrightCloud consistently deliver a service that is driven by a deep understanding of Customer Experience. Their knowledge encompasses all aspects of our Customer Journey ecosystem to ensure that our partners and their customers receive exactly what they need when they need it. Partnerships formed with BrightCloud solve business needs that are related to the whole of the customer journey and provide seamless, efficient and profitable results.”

BrightCloud Group CEO Alex Morrison added:

“Contact Center is what we know, it’s what we do every day. In the age of rapid digital transformation it’s important for our partners and their customers, that change can be applied with a service fuelled by expertise in both the technology and business context. So to receive this award for the third time, not only makes us extremely proud, but energises us to continue our mission to simplify the complexities in Contact Center and Customer Experience in a way that allows our whole network to benefit from the efficiencies.”