Innovation and expertise,
relax you’re in safe hands.

 

From Contact to Customer Experience centres, they all come with their own set of unique and complex challenges and our specialists do love a challenge!

Services       Professional Services       Managed Support

Our Key Services

We specialise only in contact centre’s and provide our services exclusively to partners to supplement and support and augment their current offering. Whilst our team is keen to engage in just about anything you can throw at us, our specialist areas are:

Professional Services

Creating Momentum

BrightCloud is a Cisco UCCE ATP, with hundreds of Contact Centre solutions under our belt. Our quality and style has been recognised by Cisco through their EMEA UCCE ATP Services Only Partner of the year 2016 award, so you know you’re in safe hands.

Our seasoned professionals who specialise in CISCO UCCE, PCCE, UCCX, HCS, CVP & IP IVR, provide expert advice to the full project life-cycle. Our team love complex and has the experience necessary to make your project a resounding success.

Managed Support

Relax we’re here

What we don’t know or understand about Cisco Contact and Customer Experience Centres isn’t worth knowing.

It’s quite a bold statement really, which is why we’re keen to put our grey cells and experience to good use by providing the highest quality support with our industry leading First Contact Resolution approach.

UC Engineers on tap

Our Cadre Club

UC projects can be frightful beasts, and making sure you’ve got the right skills on-site at the right time can be a nightmare. Sometimes, just finding the skills can be hair-raising and then when those skills turn up you’re asking yourself if you’re really getting good utilisation or your monies worth.

We’ve got an answer to that, our Cadre Club… no, it’s not a body-shop. We just know UC projects and understand what type and level of skills are needed and when. So, working through our professional service we can ensure you have the right engineers on tap when you need them at the right price.

Knowledgebase

The Power of Information

Knowledgebase as a service is the combination of cloud knowledgebase technology and knowledge expertise. A Knowledgebase is typically deployed to; your website, your employees and to support your multi channel contact strategy. We offer a cloud knowledgebase that is fully functioned, easy to deploy and that delivers value quickly.

Our technology is good but we know from experience that successful knowledge deployments require expertise as well, so we include this expertise in our packages with our triple ‘A’ approach:

 

  • Analyse – Benchmark your current operation and identify the specific areas where knowledge can deliver benefits.
  • Author – Supporting your organisation to curate knowledge and to develop a self-sufficient knowledge practice.
  • Adjust – Continually refining the use of knowledge as customers and market conditions evolve.
Cisco® EMEA UCCE ATP Services Only Partner of the Year 2016
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