What we can help you do
In a Nutshell
Discover, Navigate and Realise
BrightCloud’s Professional Services for contact centres will assist any organisation’s ability to improve the performance of their client’s Cisco Contact Centre by addressing the interrelated factors that drive its success.
Cisco partners choose to work with BrightCloud for a number of reasons, but whether it’s to augment your skill-set or bolster your own engineer pool, in all cases our expertise with Cisco and partnering technology means we never under-deliver.
At a glance
- Pre-Sales consultancy (Business & Technical)
- Design and Architecture
Tangible proven business results
With Our Sleeves Rolled Up
One of the leading worldwide providers of IP-based communication services to businesses, turning over $100 Billion per annum, needed to provide 24*7 “follow the sun” services to customers and partners including numerous Fortune 500 and Government departments. The organisation has over 100 Customer Service Centres with more than 12,000 agents, dispersed across 12 countries.
The BrightCloud Touch
BrightCloud designed, implemented and tested the Cisco UCCE and CVP solution to replace the original Avaya solution. Over the full 5 year relationship, we undertook various projects including:
- Consolidating the 12 Contact Centres to a single platform
- Integrated 3rd party IVR solutions into a single platform
- Integrated Self-Service applications into a single screen-pop
- Load testing of a number of Contact Centre sites.
Experience and Expertise
Tech that tickles us
Our specialists have designed and implemented many flexible, innovative, robust, global, multi-country, multi-site contact centre solutions that deliver significant value and differentiation to their clients.
Particular areas of expertise include:
- Multi-Channel integrations
- e-mail (EIM)
- Web Chat (WIM)
- CTI (Screen pops, click to dial)
- Social Media (Social Miner)
- Video (Remote Expert)
- Mobile Agent
- Custom integrations
- IVR Testing
- Reporting (Cisco Unified Intelligence Centre)
- Agent Desktop (Cisco AD, Finesse, CTIOS)
- Self-Service (CVP and IP IVR)
Risk Share with a Global Reach
Your desire, Our High Fives
We all need to budget but we don’t think it fair for you to have to estimate just how much your project is going to cost based on time and materials like some Professional Service company. We’re in this together and your results are ours which is why we’re happy to share the burden of project risk and no matter how big or small your project, we’ll provide you with a fixed price.
From our UK base, we’ve supplied services across the globe. Current and recent projects have been undertaken in North America, Scandinavia, Western & Eastern Europe, and Australasia.
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