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CCBox Call Recording – Archive Manager

CCBox Recording – Archive Manager is the call recording feature of the CCBox Application
Suite. It provides a powerful business tool with easy to use search and retrieval options
which can scale as your WxCC system expands.

Key features:

• Web based interface, no client side install required
• Recordings are accessible from any compatible browser on Windows, Mac or Tablet
• No additional hardware required – 100% Cloud deployment
• Can be quickly added to the existing Webex Contact Center deployments
• Existing call recordings can be imported to provide a single interface for access to all call recordings and legacy systems can be retired
• Call information provides in-depth information on WxCC calls
• Easy to manage users and permissions
• Calls are encrypted in the cloud and in transit for security and compliance applications
• Fully audited actions and access
• Easy to use interface to quickly playback calls from specific extensions, agents or numbers
• Flexible archiving options for stored call data

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