Your Privacy is
important to us!

 

Welcome to our Privacy Policy

This Privacy Policy is published by Bright Cloud Ltd, a company registered under number 07569936 (“Bright Cloud Ltd”, “Bright Cloud”, “BCG” or “we” or “us”) and has been published so that you are aware of how and why we collect and process your personal data.

Our details are as follows:

  • Legal Entity: Bright Cloud Ltd
  • Role responsible for data protection issues: Operations Manager
  • Email address: teambcg@brightcloudgroup.global
  • Postal Address: 39-41 Carrholm Road, Leeds, England LS7 2NQ

 

Any reference to you or yours means is a reference to any user of this site, of our services or any person who supplies us with information.

By using our website or taking any of our products or services you agree to the use of your personal information as set out in this Privacy Policy.

Bright Cloud Ltd takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data depends on the reason for which we have gathered it and how it was obtained.

This Privacy Policy explains what personal data we collect, how we will collect it and how we use your personal data:

By using our website or taking any of our services you agree to the use of your personal information as set out in this Privacy Policy.

 

HOW WE COLLECT YOUR PERSONAL DATA

We may collect information about you:

Directly

This information will be gathered from a direct interaction with you by:

  • Your corresponding with us by post, email, phone, through social media or through the ‘contact us’ on our website.
  • An application for our products or services or a request for more information
  • A request for more information about the company to be sent to you
  • A request for marketing to be sent to you
  • Your completion of a survey
  • Your entering into a competition or promotion
  • Interaction at a third part venue such as sales conference

 

Automatically

Some personal data is collected automatically when you visit our website.

From third parties or where the information is publicly available

This information is gathered by us from a third party or a publicly available source, including:

  • Analytics providers such as Google
  • Networking sites such as Linkedin
  • Partners as part of a contractual fulfilment

 

HOW WE USE YOUR PERSONAL DATA AND WHO WE SHARE DATA WITH

We will only use your personal data with your consent, where:

  • We are looking to enter into a contract with you or a common partner, or to perform our obligations under the contract with yourselves or common partner
  • We are complying with a legal obligation
  • To protect your vital interest
  • To pursue one of our legitimate interests

 

We have to share your personal data with:

  • Other companies within our group
  • By third parties who provide us with services to enable us to deliver the services we offer
  • Our professional advisors or by third parties who provide us with services which we use internally to administer our services
  • Regulators and other authorities for the purposes of prevention, detection and prosecution of criminal offences or issues relating to national security or, where we are required to do so in the event of a national emergency to comply with other legal or regulatory requirements; as identified within this Privacy Policy or within our contract with you

 

Some external third parties (for example our suppliers) are based or have offices outside the European Economic Area (‘EEA’) and if they process of your data as part of our relationship with them it may mean that your personal data is transferred outside the EEA. Where this occurs we will ensure that an adequate level of protection is applied in accordance with the Data Protection Laws

Personal data will not be sold or transferred to third parties other than:

  • As identified in this Privacy Policy
  • In accordance with our Terms and Conditions or the terms of any other contract we have in place with you
  • Where you consent to us doing so
  • To comply with lawful requests made by a regulator or other authority

 

ACCESS AND CHANGES TO YOUR PERSONAL DATA

You have several rights relating to your personal information, including:

  • The right to request a copy of the personal information we hold
  • The right to ask us to correct any inaccurate information
  • The right to ask us to delete any information if we have no lawful reason to process such data
  • The right to request your personal information be transferred to another person or company
  • The right to object to us contacting you for marketing

 

If you wish to exercise any of your rights relating to your data (including requesting a copy of the personal data which we hold about you) please contact us in writing at our postal address or by email to teambcg@brightcloudgroup.global

 

HOW LONG WE HOLD PERSONAL DATA

We will only use your personal data for as long as we require it to fulfil the purpose which we have collected it for, plus any additional period we are required to keep the data for due to legal, accounting and reporting obligations. Data held will be reviewed on an annual basis.

 

CHANGES TO THIS POLICY

We may keep this Privacy Policy under review and may make changes from time to time which we will publish on the website. This Privacy Policy was last updated on July 17th 2018.

 

ENQUIRIES AND COMPLAINTS

If you have any further enquiries or concerns about our Privacy Policy please email us at teambcg@brightcloudgroup.global or write to us at the address given at the start of this Privacy Policy.

 

VISITORS TO OUR WEBSITE

When you visit any of our websites you can browse without giving us any personal information, however we will use various third-party tools (as identified below) to collect behaviour-based data around your use of our website. The type of data we collect includes:

  • The number of visitors
  • What pages are viewed, and
  • How long is spent looking at our website

 

Any data collected by the third-party tools will not be processed by us, nor will we make any attempt to use this information to identify individual visitors to our websites. Like many other websites, we may use a standard technology called a “cookie”. Cookies collect information about your use of our website to enable you to navigate between pages efficiently, remember your preferences, and to improve user experience. Our website will use the information collected by cookies to show you relevant adverts. You can find out more information about cookies at https://www.gov.uk/help/cookies

Third party tools – Google Analytics, Google AdWords

 Contact information submitted online

If you contact us via our website you will be asked for your name, company you work for, email address and telephone number. We will use this information to contact you in relation to your enquiry and subsequent contact will only be conducted to fulfil any obligations pertaining to this.

Third Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for them. When you leave our website, we encourage you to read the Privacy Policy of those websites you visit.

 

USERS OF PRODUCTS OR SERVICES

When entered into a contract for the supply of our products or services, or the supply of your products or services to us, we will collect from you the necessary data to fulfil the contract which both parties have entered into. This can be provided to us through our sales and customer service team, engineers or other members of any project team.

Third parties

To provide you with product or services, we may share your details with our third-party suppliers as detailed in our contract with you or as set out in this privacy policy. Where this is the case we will share only the information required to enable the provision of the services and we will not pass on your information for marketing purposes.

Credit checks

We will cross check your company information against that which is held at Companies House and may carry out a further check with an external credit reference agency.

 

DATA STORAGE AND SECURITY

We are serious about guarding the security of your personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However, we cannot guarantee the protection of your personal data in relation to use of our website as, due to the nature of the internet, the website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal data on the website it may be collected by another user and may result in unsolicited messages from other internet users.

Third parties

In some instances personal information is managed on the third-party facility Zoho.com

E-marketing campaigns are at times managed and fulfilled via: Mailchimp.com

 

PERSONAL INFORMATION HELD FOR EMPLOYMENT

Applying for a job

If you apply for a job with us we will hold all the information you provide us with as part of the application for the purposes of progressing your application and to assess your suitability for the role for which you have applied.

Recruitment agents

We may advertise positions through recruitment agents who will gather information with respect to potential employees on our behalf and will share this with us. We have relationships with a number of recruitment agents to cover the various different disciplines which we may recruit into.

Progressing an application

Once you have submitted your application we will share your information with those people within Bright Cloud Ltd who will be directly involved in the recruitment.

We will use the contact details you provide to contact you to inform you of the outcome of your application.

All personal details are held by the recruitment agents only and are not held by Bright Cloud Ltd once the recruitment process for that particular role is complete.

Employees

As an employee of Bright Cloud Ltd your personal information will be stored and accessible only by those individuals involved in HR.

Some roles within Bright Cloud Ltd require us to obtain enhanced security clearance, where this is the case we will inform you of this and request the additional information we require and advise on the purpose for use.

Leaving your employment with Bright Cloud Ltd

If you leave your employment your details will remain on our database for two years.

 

MARKETING

Where you are happy for us to do so and have previously opted in to be contacted by us for marketing purposes, we may use your personal information to provide you with details of products, services or special offers which we believe may be of interest to you by post, email, text message or over the phone. If you do not want to receive any marketing information you can:

  • Click the ‘opt out’ button on at the bottom of any marketing email or send an email to teambcg@brightcloudgroup.global
  • Write to us at the address given above

 

Where you elect not to receive marketing information (whether this is all marketing or only marketing in relation to some areas) we would ask that you note the following:

  • Please allow 28 days for the relevant marketing communications to stop completely
  • We will no longer hold your details on our marketing database, but will continue to hold your name, phone number and email address but will only process this information as necessary.
  • Where you use the ‘opt out’ link contained at the bottom of a direct marketing email we will stop sending marketing emails to this email address only, if you have any other email addresses registered with us and wish us to stop sending marketing emails to these addresses as well please ensure that we are provided with the relevant details to enable us to update our records

 

Digital marketing adverts

On occasion, we may carry out online marketing via third party tools that use either anonymous IP addresses or email addresses to display digital adverts to you across other websites or on social media via cookies:

  • Remarketing via website URL: If you have visited certain, specific pages on any of our websites
  • Personal data: If you have provided your email address for marketing purposes
  • Behavioural: We may run adverts through search or display networks (e.g. Google Display Network) that serve our ads to audiences in pre-defined categories

 

If you no longer wish to see digital adverts, please clear your cookie settings and remove email permissions. In all scenarios, you can tailor your browsing experience for all of your online activity by modifying your browser settings.

We will not share your information with any unaffiliated third parties for the purposes of enabling them to market their products or services to you.

Cisco® EMEA UCCE ATP Services Only Partner of the Year 2016
Lets talk

Arrange a discovery session with BrightClouds specialists... get in touch today.

We're hiring

New challenges are on the horizon, so if you’d like to be a part of our team then step this way.

Keep tabs on us

There's always something buzzing around in our minds, so why not follow us on LinkedIn to join in.